Terms & Conditions

1. Introduction

Welcome to Dwelling Comforts ("we", "our", "us"). By accessing or using our website and purchasing our luxury pet beds or premium home accessories, you ("the Customer") agree to be bound by these Terms and Conditions. Please read them carefully before placing an order.

2. Contract of Sale

  • Order Acceptance: Your order represents an offer to purchase a product. A legally binding contract is only formed when we send you a dispatch confirmation email containing tracking details.

  • Pricing & Availability: All prices are displayed in GBP (£) and are inclusive of standard taxes where applicable. We reserve the right to cancel an order and issue a full refund if a supplier reports a sudden stock error.

3. Deliveries & Shipping

  • Free Delivery: We proudly offer free delivery across our standard UK shipping zones.

  • Supplier Dispatch: Items are securely dispatched directly from our premium trade supplier networks to your specified delivery address [shopping].

  • Delivery Estimates: Shipping timeframes are estimates. We are not liable for delayed deliveries caused by third-party courier backlogs or network disruptions.

4. Cancellations, Returns & Refunds

In accordance with the UK Consumer Rights Act 2015 and Distance Selling Regulations:

  • The 14-Day Cooling-Off Period: You have the legal right to change your mind and cancel your order within 14 days of receiving your item.

  • Return Conditions: To qualify for a full refund, items must be completely unused, unassembled, free from pet hair or odor, and packed securely inside their original packaging.

  • Return Shipping Costs: The customer is responsible for paying the return shipping costs to our designated fulfillment depot, unless an item arrives physically damaged or defective.

  • Damaged Items: If an item arrives damaged, you must notify our customer care team within 48 hours of delivery with photographic evidence so we can arrange a free replacement or full refund.

5. Limitation of Liability

Dwelling Comforts provides premium pet and home products for standard domestic use [shopping]. We are not liable for any business losses, indirect damages, or wear and tear caused by pet chewing, scratching, or incorrect product maintenance.

6. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.